Refund and Returns Policy

Policy for Lalita Creations Online Clothing Business:

We want to ensure customer satisfaction and a seamless shopping experience. Therefore, we have implemented the following return policy:

  1. 7-Day Return Period: Customers have a 7-day window from the date of delivery to initiate a return.
  2. Eligibility Criteria:
    • Items must be in their original condition, unworn, unwashed, and with all tags attached.
    • Items such as undergarments, swimwear, and personalized/customized items are not eligible for return.
  3. Return Process:
    • Customers must contact our customer support team within the 7-day return period to initiate the return process.
    • We will provide customers with return instructions and a return shipping address.
  4. Return Shipping:
    • Customers are responsible for the return shipping costs unless the return is due to a faulty or incorrect item received.
    • We recommend using a trackable shipping method for returns to ensure safe and timely delivery.
  5. Refunds and Store Credit:
    • Once we receive the returned item and verify its condition, we will issue a refund to the original payment method or provide store credit, as per the customer’s preference.
  6. Exchange Policy:
    • We currently do not offer direct exchanges. Customers can return the item and place a new order for the desired product.

Please note that any promotional discounts or offers applied during the original purchase may not be applicable to the refund or store credit.

For further assistance or any questions regarding returns, our dedicated customer support team is available to assist you.

Please review this policy before making a purchase. By completing a purchase on our website, you agree to abide by these return policy terms and conditions.

Thank you for choosing Lalita Creations for your clothing needs!